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Terms of Service

Last updated: July 9, 2026

These Terms of Service (the “Terms”) are a binding agreement between you and PageBee LLC, a Florida limited liability company (“PageBee,” “we,” “us,” or “our”) and govern your access to and use of the PageBee platform, websites, applications, and services (collectively, the “Service”). By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please read carefully.These Terms include important provisions that limit our liability, disclaim warranties (including for AI-generated content and answers), require you to review and supervise AI outputs, describe our no-refund policy and how upgrade and downgrade fees work, and—where permitted—require disputes to be resolved individually. Sections in ALL CAPS or highlighted are especially important.

1. Definitions

  • “You,” “your,” or “Client” means the business and the individual account holder using the Service. You represent that you are authorized to bind that business.
  • “Generated Site” means the website, pages, copy, images, and components created for you through the Service, including by automated and AI-assisted means.
  • “AI Features” means any feature that uses artificial intelligence or machine learning, including website generation, the website chat assistant, AI-drafted replies, follow-ups, summaries, and the AI knowledge base.
  • “Your Customers” or End Users means the visitors, leads, and customers of your business who interact with your Generated Site or with you through the Service.
  • “Your Content” means all information, text, images, documents, business details, knowledge-base entries, and other materials you or Your Customers provide to, or generate through, the Service.
  • “Plan” means the subscription tier you select, and the features made available on it.
  • “Setup Fee” means the one-time fee for your Plan; “Subscription Fee” means the recurring (e.g., monthly) fee for your Plan.

2. The Service & plans

PageBee builds, hosts, and helps you operate a business website together with related tools, which may include lead capture, appointment booking, a website chat assistant, customer records, invoices and payments, statements, notifications, email, and SMS alerts. The specific features available to you depend on your Plan; features are gated by capability, and not every feature is available on every Plan. We may add, change, or remove features over time.

Some features are provided “live” by PageBee (for example, the lead form, booking, chat widget, and payment components are hosted and operated by us on your Generated Site). Your Generated Site may call our centralized services to function.

3. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for all activity under your account, for maintaining the confidentiality of your credentials, and for the acts of anyone you invite to your account (such as team members or employees). Notify us promptly of any unauthorized use.

4. Preview, admin review & publishing

We may generate a free preview of your Generated Site before you pay. Publication of any Generated Site is subject to our review, and we may decline to generate, publish, host, or continue hosting content that violates these Terms or that we reasonably consider unlawful, infringing, harmful, or otherwise objectionable. Review and generation are provided on a commercially reasonable basis; we do not guarantee any particular design, ranking, traffic, conversion, or business outcome.

5. Fees, billing, upgrades & downgrades

5.1 Setup Fee and Subscription Fee

Paid Plans include a one-time Setup Fee and a recurring Subscription Fee, each as shown at the time of purchase. The Subscription Fee is billed in advance on a recurring basis and renews automatically for successive periods until cancelled. You authorize us and our payment processor to charge your payment method for all fees, taxes, and applicable usage charges.

5.2 No refunds

ALL FEES ARE NON-REFUNDABLE. Except where refunds are required by applicable law, Setup Fees, Subscription Fees, prorated charges, usage charges, and any other amounts you pay are non-refundable, in whole or in part, including on cancellation, downgrade, suspension, termination, non-use, or dissatisfaction. Setup Fees in particular compensate work performed at the outset (including generation and configuration) and are earned when charged.

5.3 Upgrades

When you upgrade to a higher Plan, the change takes effect immediately. At upgrade you agree to pay: (a) the full difference in Setup Fees between your current and new Plan (this Setup-Fee difference is notprorated—it reflects the additional one-time work the higher Plan entails); and (b) a proratedamount of the new Plan’s Subscription Fee for the remainder of your then-current billing period. Your new features and limits become available right away, and your next renewal bills at the new Subscription Fee.

5.4 Downgrades

When you downgrade to a lower Plan, the change is scheduled to take effect at the end of your current billing period, and thereafter your Subscription Fee is the lower Plan’s fee. Downgrades are prorated only with respect to the recurring Subscription Fee going forward. You will not receive any refund or credit for the difference in Setup Fees, for the current period already paid, or for any previously paid amounts, because the associated work has already been performed. A downgrade may reduce your available features, pages, sections, team seats, or usage allowances; you are responsible for selecting which content to retain where a lower Plan permits fewer items.

5.5 Proration, usage & allowances

Proration, where it applies, is calculated on a reasonable basis for the remaining days in the billing period. Certain features include monthly allowances (for example, AI replies, SMS messages, emails, invoices, website updates, or pages). Allowances are provided on a fair-use basis, reset each billing period, do not roll over, and are not redeemable for cash. Sustained or excessive usage beyond included allowances may be rate-limited, throttled, or billed separately at our then-current rates, and third-party pass-through costs (such as SMS or payment-processing fees) may apply.

5.6 Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes associated with your purchase, other than taxes based on our net income.

5.7 Failed payments, past due & price changes

If a charge fails or your account becomes past due, we may retry the charge, suspend or limit your account and Generated Site, and/or terminate the Service. You remain responsible for amounts owed. We may change our fees or introduce new charges on prospective notice; changes take effect at your next renewal, and continued use constitutes acceptance.

5.8 Cancellation

You may cancel from your dashboard. Cancellation stops future renewals and takes effect at the end of the current billing period; no partial-period refunds are provided. On cancellation your Generated Site and features may be unpublished or disabled.

5.9 Chargebacks

If you initiate a chargeback or payment dispute against PageBee for a valid charge, we may suspend your account and pursue the disputed amount plus any associated fees. Please contact us first to resolve billing questions.

6. AI features, accuracy & your review obligations

The Service uses AI Features to generate website content and to power the website chat assistant and related automations. AI Features draw on the information available to them—such as your Generated Site content, your knowledge base, and prior chat history—and we apply reasonable safeguards designed to keep answers grounded in that information and to hand ambiguous or out-of-scope questions off to you. Nevertheless, AI is probabilistic and can be wrong.

AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE, AND ARE PROVIDED WITHOUT WARRANTY.AI Features may produce content or answers that are incorrect, outdated, misleading, or unsuitable, and may occasionally state something not supported by your information (“hallucinate”), despite our safeguards. AI outputs are not professional, legal, medical, financial, or other regulated advice.

Your responsibilities. Because AI outputs are published under your business and interact with Your Customers on your behalf, you agree that:

  • You will review AI-generated website content and monitor the chat assistant’s answers on an ongoing, regular basis, and promptly correct, edit, disable, or escalate anything inaccurate or inappropriate.
  • You are solely responsible for the accuracy and lawfulness of the information you provide to the AI (including your knowledge base and business details) and for the content the AI presents to Your Customers, including any prices, availability, timelines, guarantees, qualifications, or policies it states.
  • You are responsible for responding to escalated conversations and for the commitments you or the AI make to Your Customers.
  • You will not rely on AI Features as a substitute for professional judgment, and you will independently verify anything material before acting on it or allowing Your Customers to.
PageBee is not liable for errors, omissions, or outcomes arising from AI outputs, or from Your Customers’ reliance on them. As between you and PageBee, responsibility for AI content published on or through your Generated Site rests with you, and you will indemnify PageBee for claims arising from it, as described in Section 17. This allocation is a material part of the bargain and is reflected in our pricing.

You will not use AI Features to generate unlawful, infringing, deceptive, or harmful content, to impersonate others, or in violation of the acceptable-use terms or the policies of our AI providers. Your interactions with AI Features may be processed by our third-party AI providers as described in our Privacy Policy.

7. Payments you accept from Your Customers

If your Plan enables payments, invoicing, or booking deposits, payment processing is provided by Stripe and is subject to Stripe’s applicable terms (including the Stripe Connected Account Agreement and Stripe Services Agreement), which you must accept and comply with. You authorize PageBee to facilitate these arrangements on your behalf.

  • You (not PageBee) are the merchant of record for sales to Your Customers. You are responsible for the goods and services you sell, for pricing and tax, for fulfilling orders, and for handling refunds, chargebacks, and disputes with Your Customers.
  • Payments are processed and settled by Stripe; PageBee does not take custody of your customers’ funds. An application (platform) fee may apply to transactions, as disclosed to you, in addition to Stripe’s processing fees.
  • You are responsible for maintaining an eligible payout account and for the accuracy of your onboarding, tax, and identity information. Payouts, holds, reserves, and eligibility are determined by Stripe and applicable rules.
  • We do not store full card or bank numbers; card details are collected through Stripe’s secure elements. You must comply with applicable payment-network rules and law.

8. Your Content & license to us

You retain ownership of Your Content. You grant PageBee a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting and generation), display, transmit, and otherwise use Your Content as necessary to provide, secure, and improve the Service, including to generate and operate your Generated Site, power AI Features, and deliver notifications. You represent and warrant that you own or have the rights to Your Content, that it is accurate and lawful, and that it does not infringe or violate any third party’s rights or any law.

9. Intellectual property

The Service, the platform, and all related software, designs, templates, components, and trademarks are owned by PageBee or its licensors and are protected by law. Except for the rights expressly granted to you, we reserve all rights. Subject to your payment of applicable fees and compliance with these Terms, you receive a limited, non-exclusive, non-transferable right to use the Generated Site and the Service for your business during your subscription.

Generated Site content created for you may incorporate PageBee components, third-party stock imagery, fonts, and other licensed materials that remain subject to their own licenses and to your continued subscription; these underlying platform components and licensed assets are not sold to you. If you provide feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation.

10. Your Customers & end-user data

You are responsible for your relationship with Your Customers and for the data you collect from them through the Service (such as leads, bookings, chat transcripts, and customer records). As between you and PageBee, you are the controller of Your Customers’ personal information, and PageBee processes it on your behalf as a service provider/processor to provide the Service. You are responsible for providing Your Customers with a compliant privacy notice, for obtaining any required consents (including for communications, cookies, chat, and any recording), and for complying with all laws applicable to your business and to the data you collect.

11. SMS / text messaging terms

If you opt in to text (SMS) alerts, you agree to receive automated transactional SMS messages from PageBee about your business activity, such as new leads and booking requests, at the mobile number you provide. Consent to receive these messages is not a condition of purchasing any goods or services.

  • Message frequency varies based on your business activity.
  • Message and data rates may apply per your mobile carrier plan.
  • Reply STOP to any message to cancel. Reply HELP for help.
  • Carriers are not liable for delayed or undelivered messages.

You are solely responsible for any messages, campaigns, or communications you send to Your Customers through or in connection with the Service, and for obtaining all consents and complying with all laws governing such communications (including the TCPA, CAN-SPAM, and applicable anti-spam and telemarketing rules). How we handle your mobile number and opt-in data is described in our Privacy Policy. We do not sell or share your mobile information with third parties for marketing.

12. Domains

If we register or connect a domain for you, registration is subject to the applicable registrar and registry terms and to ICANN requirements. Domain fees may be separate from Plan fees and are generally non-refundable. You are responsible for the accuracy of registration details, for renewals where you manage them, and for lawful use of the domain. Where PageBee registers a domain on your behalf, control and transfer of the domain may be subject to timing, verification, and registrar restrictions.

13. Acceptable use

You will not, and will not permit anyone to: (a) use the Service for unlawful, harmful, deceptive, fraudulent, infringing, or abusive purposes; (b) send unsolicited or unlawful messages, or violate anti-spam, telemarketing, or consumer-protection laws; (c) upload malware or attempt to breach, overload, probe, reverse engineer, scrape, or disrupt the Service or its security; (d) misuse AI Features to generate prohibited, misleading, or harmful content, or to circumvent safeguards or usage limits; (e) sell regulated, illegal, or prohibited goods or services; (f) infringe intellectual property or privacy rights; or (g) resell or provide the Service to third parties except as expressly permitted. We may investigate suspected violations and suspend or terminate accounts that violate these Terms.

14. Third-party services

The Service relies on third-party providers (for example, for hosting, payments, SMS and email delivery, AI, analytics, and domains). Your use of features that depend on them may be subject to their terms, and we are not responsible for their acts, omissions, availability, or changes. We may change providers at our discretion.

15. Service availability & “as is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or availability. We do not warrant that the Service or any AI output will be uninterrupted, error-free, secure, or that it will meet your requirements or produce any particular result.

We do not guarantee any uptime, search ranking, traffic, lead volume, conversion, or revenue. You are responsible for maintaining your own backups of Your Content where feasible.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAGEBEE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS,arising out of or relating to the Service, AI outputs, payments, or these Terms, whether based on warranty, contract, tort, or any other legal theory, even if advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the amounts you actually paid to PageBee for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law.

17. Indemnification

You will defend, indemnify, and hold harmless PageBee and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content and your Generated Site; (b) your use of the Service; (c) AI outputs published, sent, or relied upon through your business, and your customers’ reliance on them; (d) your products, services, sales, refunds, and disputes with Your Customers; (e) your communications with Your Customers (including SMS and email); (f) your violation of these Terms, applicable law, or any third-party right; and (g) your collection and handling of Your Customers’ data.

18. Suspension & termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access immediately if you breach these Terms, create risk or legal exposure, fail to pay, or if we discontinue the Service. On termination, your right to use the Service and Generated Site ends, and we may unpublish, disable, or delete your Generated Site and data after a reasonable period. Sections that by their nature should survive termination (including fees owed, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive. No refunds are provided on termination.

19. Governing law & dispute resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Subject to any applicable non-waivable rights, the parties will first attempt to resolve disputes informally by contacting each other. To the extent permitted by law, any dispute that is not resolved informally will be resolved by binding individual arbitration on a non-class basis, and you and PageBee waive any right to a jury trial or to participate in a class action; otherwise, the state and federal courts located in Pinellas County, Florida will have exclusive jurisdiction, and you consent to that venue. This section does not prevent either party from seeking injunctive relief for intellectual-property or unauthorized-use matters.

20. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, outages, network or provider failures, labor disputes, or governmental actions.

21. Changes & general terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and take effect as stated in the notice; continued use after changes take effect constitutes acceptance. We may also modify or discontinue the Service or features at our discretion.

These Terms, together with our Privacy Policy and any order or plan details, are the entire agreement between you and PageBee regarding the Service and supersede prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided through the Service or by email.

22. Contact us

Questions about these Terms? Email support@pagebee.com. See also our Privacy Policy.